Extreme Weather: Update on Charlotte-Mecklenburg Homeless Shelters and Assistance

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In response to extreme weather, forecasted through Sunday morning, Jan. 21, 2024, an activation of extreme weather protocols will begin this evening to include expanded hours of operation and additional capacity at area homeless shelters.

Mecklenburg County, the City of Charlotte, the Charlotte-Mecklenburg Emergency Management Office (CMEMO), Roof Above, the Salvation Army Center of Hope, and Hearts for the Invisible Charlotte are working together to support the needs of people experiencing homelessness during this extreme weather event.  These partners will continue to monitor weather conditions throughout the period.

Roof Above’s Day Services Center, located at 945 N. College St., will operate under normal hours of operation: 8:30 a.m. – 1 p.m. and 1:30 p.m. – 4 p.m. throughout this event.

This week, Hearts for the Invisible Charlotte deployed street outreach teams to homeless encampments to encourage anyone living unsheltered to visit a shelter and to provide information on how to access shelter. Individuals declining shelter will be provided blankets, if needed.

The following provides an update on expanded shelter capacity and access during this extreme weather event. Mecklenburg County and the shelters will be closely monitoring shelter utilization.

For Men: 
Roof Above provides shelter for men and expanded capacity at their shelter locations. To access shelter, men may visit Roof Above beginning at 4:30 p.m. at 3410 Statesville Ave. or 1210 N. Tryon St.

For Women and Families: 
The Salvation Army provides shelter for women and families and expanded capacity at their shelter location. To access shelter, women and families may visit the shelter at 534 Spratt St. between 9 a.m. – 7 p.m.

The Charlotte Area Transit System (CATS) is committed to supporting the community in times of need. To facilitate access to designated shelter locations, CATS buses will offer complimentary transportation to individuals on specific routes. Passengers wishing to utilize this service are required to inform the bus driver of their destination to one of the designated shelter locations.

Please note that this complimentary service is exclusive to Routes 11, 21, 22, and 26 traveling to Spratt Street, as well as Route 21 heading to Statesville Avenue. The operation of these routes will follow their regular weekday and Saturday schedules, ensuring consistent and reliable service for those in need of shelter. 

How to Help: