Keeping Cool: Facilities and Resources Available to Help Residents

Thermometer show high temperatures with a hot sun in the background

As summer temperatures continue to rise into the 90s, Mecklenburg County, the City of Charlotte, the Charlotte-Mecklenburg Emergency Management Office (CMEMO), and homeless service providers are working together to support the needs of the community. Team members are monitoring the weather daily and are in regular communication with one another to address any needs that may arise due to the heat. 

On Saturday, Aug. 26, the partners will make additional resources available to help beat the heat. The Charlotte Area Transit System will provide free transportation to the Roof Above Day Services Center, any Charlotte-Mecklenburg Library location, and the Mecklenburg County Park and Recreation Centers, Senior Centers, and spraygrounds listed below, which are designated as cooling stations.  

Some of the resources available include:  

Cooling Stations:  

In collaboration with Mecklenburg County, Roof Above is offering its Day Services Center as a cooling station for anyone experiencing unsheltered homelessness in Mecklenburg County. The Day Services Center is located on 945 North College Street. The Center is open from 8:30 a.m. to 4 p.m. Monday through Friday, and 9 a.m. to 12:30 p.m. on Saturdays, Sundays, and holidays. 

Misting stations, fans, water fountains, and chairs are also available. In addition, outreach staff will visit homeless encampments to provide information about relief, cooling station locations, and water if needed. 

Park and Recreation: Centers 

The following Recreation and Senior Centers are open to residents seeking relief from the heat:   

Recreation and Senior Center locations and hours of operation are available here

Park and Recreation: Spraygrounds 

The following spraygrounds in Charlotte are also available for use from 10 a.m. to 8 p.m. daily:  

Double Oaks Family Aquatic Center, Cordelia Pool, and Ramsey Creek Beach are open weekends—12 p.m. to 6 p.m. Saturdays and Sundays through Labor Day weekend. Double Oaks Family Aquatic Center is located at 2014 Statesville Ave. Cordelia Pool is located at 2100 North Davidson St. Ramsey Creek Beach is located at 18441 Nantz Road in Cornelius. 

Charlotte Mecklenburg Libraries: 

Charlotte Mecklenburg Library locations are generally open to the public from 9 a.m. to 8 p.m. from Monday to Thursday, and from 9 a.m. to 5 p.m. on Fridays and Saturdays.  

Mecklenburg County Fan Initiatives: 

The Department of Social Services is helping seniors and adults receiving disability income by offering free box fans. Mecklenburg County residents 60 years and older and adults ages 18 to 59 who are disabled can pick up a fan while supplies last. Call Mecklenburg County Child, Family, and Adult Services at 980-314-6800 or email [email protected].  

Individuals are required to show a valid driver's license or state ID providing proof of age and a current Mecklenburg County address when picking up their fan. Limit one fan per person.    

Energy Bill Assistance: 

Individuals and families in Mecklenburg County who are experiencing a cooling (or heating) energy bill-related crisis, a life-threatening or health-related emergency, and have a past due or final notice can apply for energy bill assistance through the Crisis Intervention Program. Details on the program, including criteria and applications, are available at or call 704-336-3000. Assistance is available year-round or until all funds are exhausted.  

Members of the public may also call 211 to receive the latest information regarding home utility and rental assistance options.