Keeping Cool: Facilities and Resources Available to Mecklenburg County Residents

Double Oaks Family Aquatic Center

 As summer temperatures continue to rise, Mecklenburg County, the City of Charlotte, the Charlotte-Mecklenburg Emergency Management Office (CMEMO), and homeless service providers are working together to support the needs of the community. Team members are monitoring the weather daily and are in regular communication with one another to address any needs that may arise due to the heat.  
On Sunday, June 30 the partners will make additional resources available to help beat the heat. The Charlotte Area Transit System will provide free transportation to the Roof Above Day Services Center, and the Mecklenburg County Park and Recreation centers, senior centers, and spraygrounds listed below, which are designated as cooling stations.

Some of the resources available include: 

Day Services Centers:

There are two-day services centers that are available for people who are living unsheltered.  

Roof Above’s Day Services Center is located on 945 N College St. The Day Services Center is open from 8:30 a.m. to 4 p.m. Monday through Friday, and 9 a.m. to 12:30 p.m. on Saturdays, Sundays, and holidays.  

In addition, Block Love Charlotte’s Day Services Center is also available for people experiencing unsheltered homelessness. It is located at 2738 N Graham St. Its hours of operation are 10 a.m. - 8 p.m. Monday - Friday and 10 a.m. - 5 p.m. Saturday, Sunday, and holidays.    

Outreach staff will visit homeless encampments to provide information about available places to find relief locations and water if needed.

Park and Recreation: Centers

The following recreation and senior centers are open to residents seeking relief from the heat:    

Recreation and Senior Center locations and hours of operation are available online.

Park and Recreation: Spraygrounds

The following spraygrounds are also available for use from 10 a.m. to 8 p.m. daily:   

Park and Recreation: Pools and Beach  
The following pools are open to residents seeking relief from the heat:    

  • Double Oaks Family Aquatic Center, 2014 Statesville Ave, is open 12 p.m. to 6 p.m. on Tuesday, Thursday, Friday, Saturday and Sunday.
  • Cordelia Pool, 2100 North Davidson St., is open 12 p.m. to 6 p.m. on Monday, Wednesday, Friday, Saturday and Sunday.  
  • Ramsey Creek Beach, 18441 Nantz Road, is open Wednesday, Thursday, Friday, Saturday and Sunday from 12 p.m. to 6 p.m.   

Mecklenburg County Fan Initiatives

Mecklenburg County DSS Child, Family, and Adult Services is helping seniors and adults who receive disability income by offering free box fans. Mecklenburg County residents 60 years and older and adults ages 18 to 59 who are disabled can pick up a fan while supplies last. Call 980-314-6800 or email [email protected].

Individuals are required to show a valid driver's license or state ID providing proof of age and a current Mecklenburg County address when picking up their fan. Limit one fan per person.

Energy Bill Assistance:

Individuals and families in Mecklenburg County who are experiencing a cooling (or heating) energy bill-related crisis, a life-threatening or health-related emergency, and have a past due or final notice can apply for energy bill assistance through the Crisis Intervention Program. Details on the program, including criteria and applications, are available at or call 704-336-3000. Assistance is available year-round or until all funds are exhausted.

Members of the public may also call 211 to receive the latest information regarding home utility and rental assistance options.