New Senior Rides: Mecklenburg Transportation System Accepting New Clients

Provides coordinated non-emergency medical and general public transportation to eligible residents in Mecklenburg County.

The Mecklenburg Transportation System (MTS), the County’s non-emergency medical and general public transportation service, has opened trips to new customers.

Travel with the Mecklenburg Transportation System is available to eligible seniors who are 60+ or disabled residents under the age of 60 for rides to medical appointments, such as dialysis or chemotherapy; adult day care; grocery stores, food banks, and farmers markets; paid employment and post-secondary education trips. Trips for Medicaid-approved appointments are no-fee to the customer; other trips would incur a $1.50 fee each way.

Apply: Call 704-336-4547

To apply for transportation through the Mecklenburg Transportation System, residents can call the MTS scheduling line at 704-336-4547. Be prepared to provide the name, Social Security number, date of birth, complete home address, and telephone number of the person needing transportation, the name and number of an emergency contact person and the name, address and phone number of the location to which the customer will be traveling.

Trips are provided by Mecklenburg County-certified drivers, contracted vendors such as taxis services, and in some instances through monthly CATS bus passes.

Going Cashless: Coming in 2026 will be MTS’s cashless fare options where customers will be able to pay with a credit card on their self-service portal or over the phone.

Community Meetings: A series of community meetings are scheduled March 2 - 11, where riders and residents can learn more about these updates and how the cashless system will enhance accessibility, safety, and convenience for riders. Residents are invited to ask questions and share their concerns. View the calendar of community meetings and register to learn more about the updates with the Mecklenburg Transportation System.

About MTS: The Mecklenburg Transportation System is administered through Mecklenburg County’s Department of Child, Family, and Adult Services, Services for Adults division. MTS trips contribute to residents’ ability to age in place—reducing isolation and creating opportunities to remain physically and emotionally healthy. Questions? Customers can call MTS customer relations at 704-336-3040.